Temporary Vs Permanent Ban: How to Decide?
Question for experienced community professionals: How do you decide whether to permanently ban or temporarily ban a user from your community?
So we have a few members in our community (about 9k-10k active members) who are always trolling and spamming. But not all of their content is objectionable or spammy. Sometimes, they are the ones who create great, insightful discussions that really makes people participate and express.
I’ve reached out via DMs and emails, but no response. I’m unsure about 4 specific members and how to proceed with them.
Can someone guide on how to deal with these members?