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  • What’s the difference between reactive and proactive moderation?

    Natasha Sharma

    Member

    Updated: May 5, 2025
    Views: 28

    I’m trying to understand the difference between reactive and proactive moderation styles. I’ve got an upcoming interview for a community manager role, and this seems to be one of those questions that interviewers love to ask.

    I do have some experience with community moderation, but honestly, I’ve never really thought about it in terms of “reactive” vs “proactive.” So I’d love to hear how others think about it, and maybe learn from your real-world examples.

    Would really appreciate any insights or tips you can share.

    P.S. I’m new to Jatra. Hope this is the right place to post a question like this. If not, feel free to guide me!

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  • Paula Derrenger

    Member • 1w

    Hey Natasha! Welcome to Jatra.

    Reactive moderation is when you step in after a problem has already happened - like removing spam, warning a user, or locking a thread that's gone off track. It’s about putting out fires.

    Proactive moderation is about preventing those fires in the first place. This means setting clear guidelines, welcoming new members properly, guiding conversations early, and using tools or nudges to shape behavior before issues arise.

    Both styles are important. Reactive keeps things clean, while proactive builds a healthier, more positive community in the long run. Great community managers usually balance both, but lean more on the proactive side to reduce problems over time.

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