The best way to handle duplicate questions or requests in your community?

Kaustubh Katdare
@kaustubh-katdare
Published: Sep 13, 2026
Updated: Sep 15, 2026
Views: 117

Forums often receive duplicate questions or requests that have been answered multiple times. I wish to know how do our fellow community owners handle the problem of duplicate content in forums?

Replies

Welcome, guest

Join Jatra Community to reply, ask questions, and participate in conversations.

Jatra Community powered by Jatra Community Platform

  • Paula Derrenger
    Paula Derrenger Champion

    @paulad • Sep 14, 2026

    We created an FAQ page and listed all the recurring questions. We encouraged users to search the forums before posting a new thread. It helped bring down duplicate question count by nearly 60%.

    Whenever someone posted a duplicate question, we'd point them to our FAQ page. However, follow-up questions were answered within the thread.

    Rahul Roy

    @rahulroy • Sep 15, 2026

    Creating FAQ is the right approach.