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  • What are the top 3 most important KPIs to track community health?

    Thomas Browne

    Member

    Updated: Apr 16, 2025
    Views: 30

    What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators to measure the success of community.

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  • Kaustubh Katdare

    Founder • 3d

    The most important KPI to track community health is Engagement Rate, calculated as (Active Members / Total Members) x 100. The success of the community is defined by how many members are active. An engagement rate of 5% and above is considered healthy.

    Let's also look at the next two important KPIs:

    • Content Participation : Posts + Comments per active member

    This measures how talkative and helpful your community is. Higher posts and replies per member means people aren't just logging-in, they are contributing.

    • Retention Rate: (Returning Members / Active Members Last Month) × 100

    This is a loyalty score. If members keep coming back month after month, it means they find value in your community.

    If you missed, we have a dedicated article that covers KPIs for Community

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