What is the main use of forums these days?

Jeffrey Joseph

Jeffrey Joseph

@huggy-canyon
Updated: Dec 5, 2025
Views: 266

Hi all! I work as a social media manager for Eva One. I’ve been asked to evaluate the usefulness of forums for our business. I’ve never run or hosted a forum. Can someone tell me what’s the main purpose of the forums and how can a business benefit from it? EO is in the business of building custom AI agents for marketing teams at series A startups. Thank you in advance.

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  • Amit Tandon

    Amit Tandon

    @monster Nov 29, 2025

    The main use of forums is to host candid discussions focused around a topic. As a business you can use forums to offer peer to peer support, discuss ideas and get feedback from customers. Forums allow you to understand the questions your customers have, their pain points, and motivations.

  • Kaustubh Katdare

    Kaustubh Katdare

    @kaustubh-katdare Nov 29, 2025

    In the past, forums were the primary mode of communication among people. Even today, niche forums are the best places to find insights that no social media can ever provide. You will find different perspectives, thoughts, opinions from members who bring variety of experience in the niche.

    Just like Jatra forums, you can connect with your customers better, have them create content in the niche your members care about.

  • Paula Derrenger

    Paula Derrenger

    @paulad Dec 5, 2025

    The main purpose of forums is to create a speace for people to express freely. Businesses create forum to provide a space for their customers to share problems, feedback and create a knowledge base.