What's the best way to onboard new members into a community?
Can someone share what’s the best way to onboard new members into a community so that they feel welcomed, know what to do next and actually stick around?
We are building a customer community. Some of our members have expressed interest in joining the community; but they go silent after joining.
Some of the things I’ve tried so far:
Sending welcome email with links to documentation on our marketing website
Creating a “start here” welcome message for members.
Occasionally inviting them for 1:1 conversation over Zoom.
Some of this has helped; but I’d like to set-up a process that can scale. Our community is growing but there seems to be a disconnect between what we intend to do and what our users want. I’m unable to figure it out.
I’d love to learn from fellow community managers about their onboarding flows, rituals that have worked. Looking forward to learning from your experiences.