Jatra - An Upvoty Alternative Integrated with Community
Prior to founding the Jatra Community Platform, I served as the Head of Growth at a hyper-growth SaaS startup. Our product teams relied on user feedback, feature requests and customer queries to shape our product roadmap.
We used Canny to collect feedback from customers. The problem? Our customers were hesitant to sign-up on a new platform just to provide feedback.
Our product managers had to manually create feature requests and feedback posts on behalf of our customers.
It wasn’t the optimal process; and I noticed the hesitation from both customers as well as the product managers.
I wondered, why can’t we have the user feedback software integrated within our community platform? It would make the entire user-feedback mechanism easy for both customers and our product managers.
Jatra had to offer native support for feedback collection tool. Jatra natively supports collecting feedback from community members for your product or service. You can see it in action:
🚀 See it in action: User Feedback Tool with Community
It’s important that the feedback comes from your engaged community members who deeply care for your product, service or niche.
Engaged Users Provide Real Feedback
The real feedback doesn’t come just from the upvotes. It’s actually hidden in the discussions about problems, ideas or specific questions that your customers share.
An engaged community is a goldmine of real-world feedback for your product or service. When users freely express the problems they are facing, their motivations and fears - the product managers can gather deeper insights like never before.
Effortless Feedback Collection
With Jatra - creating a feedback post is just as easy as creating a new post. There is zero friction of new sign-up.
Plus, the feedback shared is immediately visible to all the members so that they can Upvote, Comment and express their own views.
Upvoting and Tracking - Keep Them Informed
Because Jatra natively supports user feedback collection, it’s easy for users to know how others are responding to their feedback through Upvotes and Comments.
When a staff member changes the ‘status’ of the feedback, you can quickly know how the company is responding to your request.
It helps build a stronger bond between customers and the business.
Direct Conversation Between Users, Product, Engineering and Marketing Teams
With Jatra - your entire staff can interact directly with users. The users feel heard and know that the company actually cares about hearing from the users.
I believe this is way more than what software like Upvoty or Canny can offer.
If you are looking for an Upvoty alternative, consider Jatra. It’s a better way to collect feedback from users with all the community features.
