Steven Way

Steven Way

@stevenway Member

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Active days
1
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1 day
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  1. Replied #Platform Updates and Releases

    Jatra 3:0 :: Revamped Notification Feed + Smart Notifications

    Yeah, found it. I kept looking for admin settings below the left sidebar. Nice to see that it's moved to a better location. Expect me to...

  2. Replied #Platform Updates and Releases

    Jatra 3:0 :: Revamped Notification Feed + Smart Notifications

    Well done, @kaustubh-katdare and entire Jatra team! New notifications are delightful!

  3. Replied #Platform Updates and Releases

    Jatra 3.1 :: Jatra Themes + UI Customization Options

    @kaustubh-katdare - I'm tempted to try it. We're on the starter plan though.

  4. Replied #Community Discussions and QnA

    Thoughts on Using WhatsApp for Professional Communities?

    Short answer: Don't use WhatsApp to host your professional community. You'll have hard time managing the community and people will be reluctant to switch to a...

  5. Replied #Community Discussions and QnA

    Boss asked me to build a Slack community. I have no idea.

    I'd start with writing a few tutorials, feature updates and ice-breaker threads. Send personal invites to the most active customers and invite them to the community....

  6. Replied #Learn Community Building

    The Ultimate B2B Growth Hack: Build an Online Customer Community

    He's right. Community has compounding effect. I'm a part of an Android enthusiast community for the past 10 years. The community started small and has grown...

  7. Replied #Community Discussions and QnA

    Flarum or Discourse - Better Open Source Forum Software?

    I think we'll go with Flarum. Also, requesting a Flarum -> Jatra importer so that we can migrate to Jatra after we've reached 100 members.

  8. Replied #Learn Community Building

    How We SEO'd Community Content for Better Rankings and Traffic

    This is an interesting case study. I believe adding structured data makes a lot of difference. We've seen about 20% jump in traffic after switching from...

  9. Replied #Community Discussions and QnA

    Anonymous or Real Identity - What Works Best for Online Communities?

    I like using my real name on professional communities but will prefer staying anonymous on several communities. I really like Jatra's approach to letting an individual...

  10. Replied #Community Discussions and QnA

    What's the Best Way to Make a Business Case for Community?

    I like the idea of aligning community with business KPIs. I'd appreciate it if you could provide a detailed example. What KPIs could we associate with...

  11. Replied #Community Discussions and QnA

    As a community manager, do you quickly reply to all new questions?

    We have a customer support community. We get notified as soon as a new question is posted on Slack. Our average response time is about 20...

  12. Replied #Community Discussions and QnA

    How would you revive a dead community?

    Thank you for sharing this. We have a customer community that gets about 20 support messages every day. I wish to boost activity and encourage members...

Activity by month

December 2025: 0 posts, 0 replies D January 2026: 0 posts, 0 replies J February 2026: 0 posts, 3 replies F March 2026: 0 posts, 0 replies M April 2026: 0 posts, 0 replies A May 2026: 0 posts, 0 replies M June 2026: 0 posts, 0 replies J July 2026: 0 posts, 0 replies J August 2026: 0 posts, 0 replies A September 2026: 0 posts, 0 replies S October 2026: 0 posts, 0 replies O November 2026: 0 posts, 0 replies N

Busiest month: February 2026

Where Steven contributes

  1. #Community Discussions and QnA 13 · 72%
  2. #Platform Updates and Releases 3 · 17%
  3. #Learn Community Building 2 · 11%

Highlights

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Member for
1 year