I learned everything about community building from real mistakes. I didn’t have any mentors when I was starting my first community. If I had to start over, I’d do it...
TL;DR: Surprise-and-delight moments are small, low-cost gestures that boost community engagement and loyalty. It’s a way to make members feel seen and appreciated. You can easily implement some of the...
In this article, you'll learn a proven 90-day strategy to launch a successful online community.Launching a community is most effective when done in three focused phases:Days 1–30: FoundationDefine your purpose,...
Community manager interview questions are designed to test your skills in building thriving online communities, engaging members, resolving conflicts, and adapting to feedback.They also assess your knowledge of community strategies,...
Community guidelines and rules set clear expectations, protect members, and shape culture. This guide will show you how to define behavior standards, link them to your community’s mission, align them...
Community onboarding is the secret sauce behind thriving communities. It’s the first experience that will decide whether your users stay or quietly leave. Poor onboarding can confuse or overwhelm users,...
TL;DR: A community audit evaluates your community’s health, engagement and growth opportunities. It gives you clear insights, identifies strengths and weaknesses, and provides a roadmap for improvement. Building a vibrant...
TL;DR: A Minimum Viable Community (MVC) is the smallest group of engaged members you need to test and grow your community idea. This article explains what an MVC is, why...
Open-source community platforms have ruled the Internet for decades. Open source allowed the makers offer full code access, zero licensing fees and vibrant developer communities.From veteran boards like phpBB and...
In this guide, you will learn the proven techniques to grow your WhatsApp community and boost engagement. As someone who has been building online communities for over 20 years; I...
In my career, I’ve built several communities. The hardest part of building a community is getting its first 100 members.Let’s not confuse ‘members’ with 'sign-ups’. In the community world, 1...
Prior to founding the Jatra Community Platform, I served as the Head of Growth at a hyper-growth SaaS startup. Our product teams relied on user feedback, feature requests and customer...
In this article, I will share a list of 21 must have skills for any professional community builder.Now, even with almost 20 years of community building experience, I don’t claim...
Online communities have become vital hubs for interaction, knowledge sharing and brand engagement. Effective community moderation ensures these spaces remain safe, engaging and productive. This guide covers key strategies, tools...
In this guide, you will learn some of the most advanced and time-tested strategies and activities to boost community engagement and retention. The world of communities has evolved a lot...
There are two main types of communities: Open and Closed. This article will help you decide whether your community should be open (public) or closed (private).I am a strong advocate...
In this article, we’ll talk about community-led growth and discuss an easy way to implement it for your business.Prior to founding the Jatra Community Platform, I led growth marketing at...
When starting a new community, you’ll have to choose between a self-hosted and a fully-managed community platform.In my career spanning 20 years as an entrepreneur and community builder, I’ve managed...
Most entrepreneurs, markets and community builders believe that their social media following is their “brand community”. The truth is social media is just a broadcast channel for most brands to...
Vilfredo Pareto, an Italian economist, observed that 80% of Italy’s land was owned by 20% of the population.This led to Pareto’s Principle: 80% of results come from 20% of efforts....