In this guide, I’ll teach you how to build a successful SaaS community effortlessly. I’d like you to follow the playbook I’ve built over the last 18 years of my...
TL;DR:SPACES breaks community impact into six business outcomes:SupportProductAcquisitionContributionEngagementSuccessChoose one primary and one secondary outcome for the next quarter.Track two or three laser‑focused KPIs for each; convert wins to dollars.A monthly,...
I am an advocate of building public communities. User-generated content (UGC) is a goldmine of organic traffic. Opening your community’s content to search engines, LLMs and visitors is equivalent to...
tl;drAsk Me Anything (AMA) sessions boost engagement by giving community members direct access to experts, leaders or peers. AMAs build trust, spark conversation and create memorable experiences. You need to...
Have you noticed how the strongest brands today don’t just sell products? They invest in building communities.The smartest brands truly understand the importance of having a loyal fanbase. An engaged...
The number of businesses adopting community-led growth is rising every day. Having an engaged online community for your business is now a necessity. It drives compounding growth, higher retention, lowers...
I’ve spoken with about 50 SaaS founders about their community building efforts. Here’s a fact - Building a SaaS community is no longer optional. In the AI-dominated world, customers don’t...
In the mid 2000s, when I began community building, life was simpler. Social media meant “Orkut or Facebook” and communities referred to online forums.But the times evolved and the lines...
I ignored community onboarding for a very long time. Looking back at my 20-year career as a community builder, skipping onboarding was one of the biggest mistakes I made.If there’s...
Reddit has emerged as a leading platform for building communities. It’s a popular social platform with about 1.2 billion monthly active users and about 100 million daily users. If you...
The choice of the right community platform is crucial in building a thriving community that attracts audience and keeps them engaged. With the wide variety of community platforms in the...
TL;DRAI-powered search, zero-click results, rising ad costs and declining organic traffic are forcing D2C brands to rethink growth. Building a branded online community helps regain visibility, reduce reliance on paid...
I have been building online communities since 2005. In the last 18 years, I’ve had a chance to build several communities from scratch and watch them grow to tens of...
Struggling to name your community? This list gives you 1001 short, catchy and creative name ideas - sorted by niche. Whether you are building a forum, group or membership hub,...
Most online communities have one thing in common: the lurkers. Lurkers are the people who visit, read and scroll your content, but never interact. The Nielsen 90-9-1 rule for participation...
To create a community community calendar, follow these seven steps:Set clear goalsKnow your audienceChoose diverse content typesEstablish content pillarsSchedule optimallyUse organizational toolsLeverage AI for ideas and analysisThis article explains each...
Artificial Intelligence (AI) is changing the way how communities are built. It’s no longer just a nice-to-have tool. AI is creating new opportunities for community builders to build deeper relationships,...
The right community platform drives engagement, scales your growth and reduces friction for both members and admins. A wrong choice, however, will lower engagement, repel users and become a burden....
I began building communities back in the days when ‘online community building’ wasn’t a thing. The first (and the biggest) community I ever built grew organically on just two key...
If you thought launching paid memberships is the only way you can make money with your online community, hold your horse!In this article, you’ll learn not 1, but 25 smart...