What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators...

Our community has grown fast over the last few months. While that’s exciting, it’s also brought challenges - especially dealing with trolls and rising negativity. The tricky part? Some of...

I have seen lots of articles mentioning the value of having an online community, but nobody clearly explains how to calculate the actual return on investment (ROI). Kaustubh mentioned on...

My team and I are exploring options for launching a dedicated online community for a skincare brand in the UK. I have looked at platforms like Circle, Discourse, Slack and...

The hardest part of the community building journey is the first step. I’m thinking of starting a new online community, but not sure where to begin. I have a clear...

I was chatting with a colleague the other day about how AI is creeping into almost every part of our work. No one I know writes email without consulting ChatGPT....

Curious to hear thoughts on adding an off-topic, casual chat channel in your community. Do you think it helps improve engagement and conversations among community members? I ask because in...

I’ve been thinking a lot about the terms we use in our field. What’s the real difference between Community Building and Community Management? Is one strategic and the other operational?...

I believe this is the right community to ask my questions. I wish to learn about different types of online communities. How do they differentiate from each other in terms...

I need to decide whether to build our community on Facebook Group or a dedicated community platform like Jatra, Discord or Circle. I am inclined towards Facebook Group because most...

Can we currently use the Jatra platform for online webinars? Or can you suggest another streaming platform for this purpose? I am asking from perspective of my Jatra community ArtOfBlockchain