I ignored community onboarding for a very long time. Looking back at my 20-year career as a community builder, skipping onboarding was one of the biggest mistakes I made.If there’s...
I am wondering if we should add a facility to notify all the participants of the thread (those who have replied) when a new reply is posted?Currently, we do not...
Does the future belong to open, niche communities? One of the community managers of a Slack Group (a closed community) asked this question and the replies were wild. I thought...
I’m Megan, and I run a small Slack community of UX designers working remotely. Lately, I’m feeling pretty concerned because engagement has dropped off. New designers join, introduce themselves once,...
Jatra now automatically redirects you to the page you were previously viewing. This means, you don’t have to navigate or search to the page you were interested in. It’a a...
Hi all, I'm a marketing manager at an Australian SaaS company that builds HR software. We're planning to set up a community website to connect HR professionals, encourage knowledge sharing,...
We’re hiring our first Community Manager and want to get it right.This is a key role. We’re looking for someone who can build strong relationships, boost engagement, run online activities,...
I'm planning to self-host a small community for AI developers. The idea is to start with an open-source platform to test the waters and validate early traction. Once things pick...
Retention is one of the biggest challenges in community building. Many platforms use gamification like badges, points, and leaderboards to keep members engaged.Have you added gamification to your community? If...
This question came up during a discussion with the owners of a large community that is planning to switch from Discord to Jatra. I thought it would be a great...
I run a D2C customer community with around 700 registered users, most of them are our customers. Right now, only 4-5 members post or engage daily, which feels a little...
Hi Team! We are looking to build out a strong member personals for a B2B SaaS community. We are few weeks away from official launch, so I thought I’d seek...
Community guidelines and rules set clear expectations, protect members, and shape culture. This guide will show you how to define behavior standards, link them to your community’s mission, align them...
How do you write a mission statement for community that attracts the right type of people? Our marketing team is defining the ICP for our community and has tasked me...
TL;DR: A Minimum Viable Community (MVC) is the smallest group of engaged members you need to test and grow your community idea. This article explains what an MVC is, why...
Share your best tactic to ensure success of your online community and boost engagement? Do you focus only on high-value members and cater to their needs or there’s something else...
TL;DR:SPACES breaks community impact into six business outcomes:SupportProductAcquisitionContributionEngagementSuccessChoose one primary and one secondary outcome for the next quarter.Track two or three laser‑focused KPIs for each; convert wins to dollars.A monthly,...
What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators...