Community guidelines and rules set clear expectations, protect members, and shape culture. This guide will show you how to define behavior standards, link them to your community’s mission, align them...
TL;DR: Surprise-and-delight moments are small, low-cost gestures that boost community engagement and loyalty. It’s a way to make members feel seen and appreciated. You can easily implement some of the...
n our community, members often post discussions with titles like “Need help!” or “Quick question.” These aren’t very helpful for others browsing or searching later. So I usually rewrite them...
We are in the early stages of building our online community. The CMO has asked me to create a Community Charter. I am not really sure what’s expected. Can someone...
TL;DR: A community audit evaluates your community’s health, engagement and growth opportunities. It gives you clear insights, identifies strengths and weaknesses, and provides a roadmap for improvement. Building a vibrant...
I’m tasked to build a community for a SaaS company based out of Palo Alto. It’s a startup that builds AI agents that do marketing automation, social media management and...
Hi! I’m looking to create a community content calendar. Right now, the content I create is random and I choose topics based on the current trends. The problem is that...
I’m transitioning from social media management role to community building. I’ve enrolled in the Community Building Basics course from Udemy. I wish to know from the community professionals - what’s...
Open-source community platforms have ruled the Internet for decades. Open source allowed the makers offer full code access, zero licensing fees and vibrant developer communities.From veteran boards like phpBB and...
What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators...
Our community has grown fast over the last few months. While that’s exciting, it’s also brought challenges - especially dealing with trolls and rising negativity.The tricky part? Some of our...
I have seen lots of articles mentioning the value of having an online community, but nobody clearly explains how to calculate the actual return on investment (ROI). Kaustubh mentioned on...
The hardest part of the community building journey is the first step. I’m thinking of starting a new online community, but not sure where to begin. I have a clear...
I was chatting with a colleague the other day about how AI is creeping into almost every part of our work. No one I know writes email without consulting ChatGPT....
I’ve been thinking a lot about the terms we use in our field. What’s the real difference between Community Building and Community Management? Is one strategic and the other operational?...
Hi team Jatra, I am happy to give feedback on Quiz feature. My community members are liking it and sending me messages what kind of Quizzes they want and its...
A short quality-of-life improvement to Jatra Community. We now have a much bigger clickable area for all the posts on the Index.Typically, the way to implement this is to turn...
Can someone share what’s the best way to onboard new members into a community so that they feel welcomed, know what to do next and actually stick around? We are...
In this article, we’ll talk about community-led growth and discuss an easy way to implement it for your business.Prior to founding the Jatra Community Platform, I led growth marketing at...
Howdy Jatra Community Members! 👋 Thought I’d get your views on Why community building is important for startups. Having a thriving community for your business is no longer a ‘nice...