Discussions

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Engage in community discussions, ask questions, and share answers in this channel. Connect and collaborate with fellow members.

Steven Way
@stevenway • Apr 23, 2025

Apr 23, 2025

350

What's the Best Way to Make a Business Case for Community?

My team and I are looking to build a customer community. We are exploring a few high-level examples but I’d love to hear from others who’ve done this before. How...

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Rohit Kapoor
@rohit • Apr 22, 2025

Apr 22, 2025

363

What is a Community Charter and Why is it Important?

We are in the early stages of building our online community. The CMO has asked me to create a Community Charter. I am not really sure what’s expected. Can someone...

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Thomas Browne
@RDgl4Jx • Apr 21, 2025

Apr 21, 2025

415

How should I deal with trolls and negativity in my community?

Our community has grown fast over the last few months. While that’s exciting, it’s also brought challenges - especially dealing with trolls and rising negativity.The tricky part? Some of our...

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Thomas Browne
@RDgl4Jx • Apr 21, 2025

Apr 21, 2025

428

What are the top 3 most important KPIs to track community health?

What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators...

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Emma Goel
@aTfJ1zb • Apr 21, 2025

Apr 21, 2025

360

How to choose between interest-based vs product support community?

I’m tasked to build a community for a SaaS company based out of Palo Alto. It’s a startup that builds AI agents that do marketing automation, social media management and...

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Paula Derrenger
@paulad • Apr 21, 2025

Apr 21, 2025

417

How to write a community mission statement?

How do you write a mission statement for community that attracts the right type of people? Our marketing team is defining the ICP for our community and has tasked me...

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Emma Goel
@aTfJ1zb • Apr 20, 2025

Apr 20, 2025

405

Is Community Building a Skill?

Hi team! I’m new to Jatra - joined after a friend recommended this space. I’ve spent the last 7 years as a social media manager, focused on content creation, follower...

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Emma Goel
@aTfJ1zb • Apr 18, 2025

Apr 18, 2025

339

What's the definition of community building?

I’m transitioning from social media management role to community building. I’ve enrolled in the Community Building Basics course from Udemy. I wish to know from the community professionals - what’s...

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Emma Goel
@aTfJ1zb • Apr 17, 2025

Apr 17, 2025

323

What's your best tactic for community success and engagement?

Share your best tactic to ensure success of your online community and boost engagement? Do you focus only on high-value members and cater to their needs or there’s something else...

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Paul Mills
@aL1PKCS • Apr 17, 2025

Apr 17, 2025

430

What is a community of practice (CoP)?

Recently came across the term “community of practice” in an article and I’m trying to get a clear picture of what it really means. I know it involves people who...

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Paula Derrenger
@paulad • Apr 17, 2025

Apr 17, 2025

795

Will AI Replace Community Manager Jobs?

I was chatting with a colleague the other day about how AI is creeping into almost every part of our work. No one I know writes email without consulting ChatGPT....

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Rohit Kapoor
@rohit • Apr 15, 2025

Apr 15, 2025

1.0K

What is the difference between community building and management?

I’ve been thinking a lot about the terms we use in our field. What’s the real difference between Community Building and Community Management? Is one strategic and the other operational?...

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Sia Kate
@CcjtSrS • Apr 14, 2025

Apr 14, 2025

937

Need help deciding between Facebook Group or Dedicated Platform to host our community

I need to decide whether to build our community on Facebook Group or a dedicated community platform like Jatra, Discord or Circle. I am inclined towards Facebook Group because most...

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Jennifer R
@bwNsCB7 • Apr 14, 2025

Apr 14, 2025

456

How to Calculate the ROI of Online Community?

I have seen lots of articles mentioning the value of having an online community, but nobody clearly explains how to calculate the actual return on investment (ROI). Kaustubh mentioned on...

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Paula Derrenger
@paulad • Apr 14, 2025

Apr 14, 2025

659

Should your community have a casual chat or off-topic discussion channel?

Curious to hear thoughts on adding an off-topic, casual chat channel in your community. Do you think it helps improve engagement and conversations among community members?I ask because in one...

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Alex Novak
@qBiJ4Do • Apr 12, 2025

Apr 12, 2025

767

How much does an online community platform typically cost?

My team and I are exploring options for launching a dedicated online community for a skincare brand in the UK. I have looked at platforms like Circle, Discourse, Slack and...

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Paula Derrenger
@paulad • Apr 12, 2025

Apr 12, 2025

695

What is the first step of starting an online community?

The hardest part of the community building journey is the first step. I’m thinking of starting a new online community, but not sure where to begin. I have a clear...

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Kaustubh Katdare
@kaustubh • Apr 11, 2025

Apr 11, 2025

1.8K

Community Manager Job Description Templates [Junior / Mid / Senior]

Writing job description for the role of community manager is a challenging task. I have created templates for junior, mid and senior level community manager roles that you can copy...

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Thomas Browne
@RDgl4Jx • Sep 3, 2025

Sep 3, 2025

1.6K

What does a community manager do?

What exactly does a community manager do every day? I’ve noticed that a lot of startups and even big companies hire community managers, but their job descriptions often feel vague...

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Rohit Kapoor
@rohit • Apr 11, 2025

Apr 11, 2025

973

What are the different types of online communities?

I believe this is the right community to ask my questions. I wish to learn about different types of online communities. How do they differentiate from each other in terms...

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