Community Discussions and QnA

My team and I are looking to build a customer community. We are exploring a few high-level examples but I’d love to hear from others who’ve done this before. How...

We are in the early stages of building our online community. The CMO has asked me to create a Community Charter. I am not really sure what’s expected. Can someone...

What are the top 3, most important KPIs that you should track as a community manager? I want to cut all the fluff and focus on just 3 performance indicators...

I’m tasked to build a community for a SaaS company based out of Palo Alto. It’s a startup that builds AI agents that do marketing automation, social media management and...

How do you write a mission statement for community that attracts the right type of people? Our marketing team is defining the ICP for our community and has tasked me...

Hi team! I’m new to Jatra - joined after a friend recommended this space. I’ve spent the last 7 years as a social media manager, focused on content creation, follower...

I’m transitioning from social media management role to community building. I’ve enrolled in the Community Building Basics course from Udemy. I wish to know from the community professionals - what’s...

Share your best tactic to ensure success of your online community and boost engagement? Do you focus only on high-value members and cater to their needs or there’s something else...

Recently came across the term “community of practice” in an article and I’m trying to get a clear picture of what it really means. I know it involves people who...

I was chatting with a colleague the other day about how AI is creeping into almost every part of our work. No one I know writes email without consulting ChatGPT....

I’ve been thinking a lot about the terms we use in our field. What’s the real difference between Community Building and Community Management? Is one strategic and the other operational?...

I have seen lots of articles mentioning the value of having an online community, but nobody clearly explains how to calculate the actual return on investment (ROI). Kaustubh mentioned on...

Curious to hear thoughts on adding an off-topic, casual chat channel in your community. Do you think it helps improve engagement and conversations among community members? I ask because in...

My team and I are exploring options for launching a dedicated online community for a skincare brand in the UK. I have looked at platforms like Circle, Discourse, Slack and...

The hardest part of the community building journey is the first step. I’m thinking of starting a new online community, but not sure where to begin. I have a clear...

Writing job description for the role of community manager is a challenging task. I have created templates for junior, mid and senior level community manager roles that you can copy...

What exactly does a community manager do every day? I’ve noticed that a lot of startups and even big companies hire community managers, but their job descriptions often feel vague...

I believe this is the right community to ask my questions. I wish to learn about different types of online communities. How do they differentiate from each other in terms...

Can we currently use the Jatra platform for online webinars? Or can you suggest another streaming platform for this purpose? I am asking from perspective of my Jatra community ArtOfBlockchain

Could you suggest the top online communities for community builders and community managers? I would like to connect with my fellow professionals in this field, exchange ideas and learn. I...